I also noted that the return portion was in Business Flex (the outbound was saver fare) and requested refund on this element. If paying change fee and fare difference is no issue to you, by all means go ahead and change the ticket as you wish (contact LH to rebook) I'm not sure I understand your Q. I protested the lack of goodwill and the fact the previous agent was allowing us to rebook. If not, any change of point of departure for the return segments will require rebooking with change fee, fare difference etc. I phoned again and after a lot of deliberation this second agent informed me that there were no notes on file, but no rebooking was allowed and that we’d just have to accept we’d lost the flights. However, six hours later nothing showed and manage my booking was still showing a departure tomorrow. She said confirmation would be sent within 2 hours. The agent agreed, albeit £108 was payable per person (which I didn’t really understand but accepted and provided by credit card details). I called Lufthansa as soon as we knew to request a rebooking to fly to Seville instead in May 2022. Unfortunately, this week one of the party tested positive for COVID-19 on the pre-departure PCR test. Unfortunately we had to cancel our plans due to the UK government placing us into lockdown and Lufthansa rolled forward our tickets to Dec 2021. What's going on with these wait times? I recall having a much easier time reaching LH even a couple months ago.In January 2020 I booked returns flights for three from LHR to FNC via ZRH/FRA on in business for departure in Dec 2020. I've tried the German, US, and UK call centers repeatedly over the past few days, calling as early as 8am CET (for Germany) and 8am ET (for US), waiting over 60 minutes on a few occasions. Numerous schedule changes and cancellations will occur before your travel date so wait until close to your travel date to have this sorted out.I received an e-mail from LH telling me I have until Jul 20 to (1) accept the inconvenient new schedule they defaulted me into (which I don't want to because of the very long layover), (2) not respond and allow the ticket to be cancelled and retain the value of the ticket for a future use (which is not ideal because this was a cheap P fare), or (3) call the service center to have it rebooked (which I would prefer). There is little point in rebooking flight for September already now. Obviously, fares from DE are much more expensive than ex OSl flights. You need to rebook the ticket LX will waive the rebooking fee but you need to pay the up-fare/fare difference. Under current rules you will not be be allowed to change origin to Berlin. In the meantime, we want to thank you for your trust in the Lufthansa Group during these challenging times! We hope we can welcome you back on board soon!īER ? You mean Berlin or Bergen? Presumably the first. Due to high volumes, we would like to thank you for your patience and understanding for the processing delay. Open refund requests will be processed in the next 6-8 weeks.
If a refund remains your preferred option, you don’t have to take any action and you can disregard this email. You can rebook for regular tickets on a new flight 361 days ahead and for SAS Bonus tickets 330 days ahead or according to availability. If you’re rebooking on a flight that costs more than your original ticket, you’ll need to pay the difference. This applies to all tickets issued prior to May 16, 2020. Once you’ve started your bonus trip, you cannot rebook your return trip. Furthermore, we`ll provide you with an additional €50 discount voucher for further travel if you make your new booking before Augfor a departure date in 2020. Passengers can in future rebook to a new travel date until 31 December 2020 without rebooking fees. You can convert your ticket into a voucher and redeem this at any time. With immediate effect and until 31 March 2020, the Lufthansa Group airlines will waive the rebooking fees for all newly booked flights worldwide and offer a one-time rebooking regardless of condition of the original booking fare purchased. We are now offering you the additional option of securing the value of your ticket for future travel. Tickets may be rebooked directly via our website or our service teams.
You may rebook your ticket until Januto a new departure date which commences no later than December 31, 2021 In light of the current situation, Lufthansa is offering flexible rebooking options for all fares or a voucher option. We would like to bring to your attention that over the past weeks, we have adjusted our rebooking options to provide you with more flexibility in regards to your future travel plans. Now LH sends me this note, keep in mind I have been waiting since April 22 for a refund. So I submitted my chargeback with my bank.
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